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Hassle Free Returns Policy

Returns
Our hassle free return policy lasts for 7 days. We offer 7 days only due to the value of our items. If the order is not suitable, please get in touch with us right away.

If 7 or more days have gone by since your purchase, unfortunately we can’t offer you a return or exchange

To be considered for a return, we must receive your item unworn, unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return

  1. email us at hello@theindependentcollective.com for a RETURN AUTHORISATION NUMBER so we know to expect your item and process it easier.
  2. We will book and send you by email a return shipping label
  3. All returned items are subject to a shipping fee of AUD25/HKD100 


Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you by email of the approval or rejection of your refund.
If the refund is approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment. Please note: shipping charges are non refundable.

Late or missing refunds (if applicable)
If you haven’t received your refund, first check your bank account. Then contact your credit card company or contact your bank, it may take some time before your refund is officially posted on your statement as there is often a processing wait time.
If you’ve done all of this and you've still not received your refund, please contact us at upstairs@theindependentcollective.com.au.

Clearance items 
Only full priced items are eligible for refunds, unfortunately clearance items can not be refunded or exchanged. Sale Items will be offered store credit less shipping & handling charge of AUD25.00

Special Orders
Special orders are not eligible for refunds and it is at our discretion to offer an exchange for your order. Please check with us on the policy before ordering. All special order exchanges are subject to a $25 courier charge. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be Emailed directly to you.

If the item wasn’t marked as a gift when purchased (or the gift giver had the order shipped to themselves to give to you later) we will send a refund to the gift giver and they will need to be the contact regarding your return.




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